Technical Writer
REPORTS TO
Corporate Communication Head of Department or
Business Development Manager
JOB RESPONSIBILITIES
Principal Responsibilities:
General:
To prepare and consolidate documents and ensure the document follows the relevant MS ISO 9001, TMMi, CMMi, other relevant standard/best practices and requirements of the organisation and internal/external projects.
Additional Principal Responsibility for Corporate Communication Department:
Facilitate the Corporate Communication Head of Department in the creation & maintenance of uniform corporate identity design on all communication channels.
Plan, prepare and administer documentation required for internal and external communication, on a proactive & reactive basis for the organisation.
To continuously expand knowledge
Other Responsibilities:
To take ownership for the documentation assignment given and leverage the resources available from the organisation to produce quality output.
To write, create, edit & maintain technical and/or non-technical documentation for current and future applications or internal/external project deliverables.
To conduct research, evaluate and recommend (where applicable) new documentation tools and methods to improve processes.
To support the initiatives to market/commercialise the organisation's products & services, through developing necessary documentation & collaterals.
To collaborate with the other technical writers in completing assigned tasks, where required.
To perform any other task as assigned by the Management.
Specific for Senior Technical Writer:
To perform duties in leadership capacity and guide other technical writers within the organisation, towards ensuring completion of assignments that fulfil the organisation's & internal/external project requirements.
To provide Technical Writing/linguistic leadership & guidance;
To recommend any potential commercialization opportunities for the technical writer's outputs.
To be able to present to internal staff or external client (projects)
QUALIFICATIONS
General:
Preferably Degree or Diploma in Computer Science/IT/TESL (A-Level) with relevant working experience as following: -
Minimum 0 to 2 years for Technical Writer
Minimum 3 years for Senior Technical Writer
Must be very good in written and spoken English and possess strong interpersonal and communication skills.
High working level computer literacy, ability to use Information Mapping in preparing technical write-usp would be an added advantage.
Knowledge of ISO 9001 and other standards / best practices would be preferred.
Able to work independently with very minimum supervision.
Additional Qualifications for Corporate Communication Department:
Possess the required content analysis, content development & writing skills for the purposes of effective internal and external communications. This may include writing skills for:
- Copywriting
- Business documentation & reports
- Technical / system documentation
- Non-technical/end-user centric documentation.
If you are a professional ready for a challenge, drop us an email describing your strengths and interests. Please attach your CV along.
E-mail to hr@custommedia.my