REPORTS TO

Business Development Head of Department or 

Sales Head of Department

JOB RESPONSIBILITIES

Principal Responsibilities:

• To manage the Business Development Communication channel with Partners / Customers / Prospects remotely.

Other Responsibilities:

• To provide customer service assistance over the phone & email professionally.

• To ensure that all customers’ enquiries are documented, investigated and resolved accurately, responsively and on time.

• Plans telephone contacts with customers to ensure no outstanding issues, for identification of business opportunities, apply correct service levels and monitor progress against plan.

• Interact and coordinate customer issues between internal teams and customers.

• Proactively advising clients of delays and potential service failures.

• Ensure that the following are documented and acted upon : -

• identified competition and competitive activities;

• identified opportunity and leads;

• received market intelligence (information) from customers or other sources.

• To conduct customer surveys or telephone surveys with customers to gauge customer satisfaction with sales and product experience. Produce analysis reports.

• To compile customer’s quantitative and qualitative reports on a monthly basis for sales feedback and improvements.

• To support customers, especially in handling after-sales customer feedback and inquiries; and after implementation of new products and services.

• To manage, collate and update customer databases for effective customer communication and future sales activities.

• Perform other sales-related telephone support and administrative work.

• To carry out any other task to be assigned by the management from time to time.

QUALIFICATION

• Degree / Diploma in Computer Science / IT / Sales & Marketing with the following working experience : -

• Minimum 0 to 2 years for CREion Executive

• Minimum 2 years for Senior Customer Relation Executive

• Have a positive attitude and self-motivation.

• Proficient in spoken English with good communication skills.

• Working experience in a Telesales / Helpdesk environment is preferred.

• The following experience / knowledge will be the added advantage : -

• IT system development environment;

• IT product support environment;

• IT infrastructure support environment;

• Troubleshooting skills.