Sales Executive


Business Development Head of Department or 

Sales Head of Department


Principal Responsibilities:

  • To manage the Business Development Communication channel with Partners / Customers / Prospects remotely.

Other Responsibilities:

  • To provide customer service assistance over the phone & email professionally.

  • To ensure that all customers’ enquiries are documented, investigated and resolved accurately, responsively and on time.

  • Plans telephone contacts with customers to ensure no outstanding issues, for identification of business opportunities, apply correct service levels and monitor progress against plan.

  • Interact and coordinate customer issues between internal teams and customers.

  • Proactively advising clients of delays and potential service failures.

  • Ensure that the following are documented and acted upon : -

  • identified competition and competitive activities;

  • identified opportunity and leads;

  • received market intelligence (information) from customers or other sources.

  • To conduct customer surveys or telephone surveys with customers to gauge customer satisfaction with sales and product experience. Produce analysis reports.

  • To compile customer’s quantitative and qualitative reports on a monthly basis for sales feedback and improvements.

  • To support customers, especially in handling after-sales customer feedback and inquiries; and after implementation of new products and services.

  • To manage, collate and update customer databases for effective customer communication and future sales activities.

  • Perform other sales-related telephone support and administrative work.

  • To carry out any other task to be assigned by the management from time to time.


  • Degree / Diploma in Computer Science / IT / Sales & Marketing with the following working experience : -

  • Minimum 0 to 2 years for CREion Executive

  • Minimum 2 years for Senior Customer Relation Executive

  • Have a positive attitude and self-motivation.

  • Proficient in spoken English with good communication skills.

  • Working experience in a Telesales / Helpdesk environment is preferred.

  • The following experience / knowledge will be the added advantage : -

  • IT system development environment;

  • IT product support environment;

  • IT infrastructure support environment;

  • Troubleshooting skills.